Your account rights and responsibilities
Yes. Open Settings > Wallet and tap 'Add Payment Method'. You can link a second DANA, OVO, GoPay or QRIS account at any time. Future deposits and withdrawals will use whichever method you select in the lobby chip row.
Contact support through Live Chat with your withdrawal request ID. We'll check the transaction status with your payment provider—DANA, OVO, GoPay or QRIS—and provide evidence within 48 hours. If funds didn't arrive, we'll re-send them at no extra cost.
We retain your account data for five years after closure or your last login. This complies with Indonesian financial record-keeping rules. After five years, your personal data is deleted unless a legal dispute is ongoing.
Yes. Go to Settings > Legal > Request My Data and submit your request. We'll prepare a complete file of your account information, game history and transactions within 10 business days and send it to your registered email.
You are responsible for keeping your password private. If you notice suspicious activity, change your password immediately and contact support. We'll review the account activity and help you secure it. Always log out on shared devices.
We share only the payment information you provide (phone number or account) with your payment provider—DANA, OVO, GoPay or QRIS—to process deposits and withdrawals. We do not sell personal data. Full details are in our privacy statement in the Legal Center.
Account access and eligibility depend on local law in your region. If you are in an area where access is restricted by local regulation, your account may be paused. Contact support for clarification on your location and access status.
